Call Center – PPS Ltd Blog

July 31, 2023November 14, 2023

Farewell To Our Greek Colleagues

A bittersweet end to the current project, it was very challenging to meet the deadline, but all the preparation; planning, and rehearsals paid off. The Cutover Weekend was extremely smooth, and kudos goes to our Greek colleagues who work diligently right up to this point, and then transitioned to the new owners of HSBC’s Greek Business, Pancreta Bank. Some demise activities required and will be working closely with the tail team to ensure all regulatory requirements have been satisfied. Picture of the new sign in place at the Athens head office ready for Monday morning.

April 11, 2018March 22, 2019

HSBC Ring Fence Bank

HSBC’s new ring-fenced bank is now live, what a remarkable achievement and a huge piece of work that was successfully delivered on time by the programme.

Working as Programme Test manager for the Commercial Bank my test team focused on three sub workstreams Digital, Trade and Other. This encompassed customer-facing web applications, business internet banking and mobile apps. Global trade solutions and data management and warehouse platforms. These applications were used to generate the stimulus required to facilitate the product based testing for the logical separation of the new bank.

I’d like to thank all my colleagues for a job very well done, it was a challenge and a half, but we pulled through together and we should be very proud of our achievements.

https://www.hsbc.co.uk/

February 12, 2016March 22, 2019

ShopDirect

After many years and countless programmes and projects, my work at ShopDirect has come to an end. Working with them through business optimisation and transforming them from a catalogue based, to a world leading global digital retailer had plenty of challenges. Call centre applications including bespoke IP telephony software development and payment processing, logistic solutions, product management and stock management. E-commerce website integration with a multitude of new and old technologies. A remarkable place to work, with a fabulous staff and very fulfilling experience in all.

Very proud to have been a part of the transformation.

Good times!

https://www.shopdirect.com/